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Join Our Crew

Be part of a team that values passion, the outdoors, and creating unforgettable experiences. A job with OBMG means you will be working with dynamic, like-minded individuals to create moments for our guests that will last a lifetime. Take advantage of the opportunity to grow your skillset in a stunning marine environment!

Our crew enjoys discounts throughout the entire OBMG network. We offer competitive compensation and training programs to equip our team with the necessary resources to excel in their chosen field. Specific positions within OBMG also include a comprehensive benefits package.

Being a crew member at Oak Bay Marine Group offers:

  • Competitive compensation program
  • Employee benefits effective from your first day
  • Award-winning culture
  • Respect Certified organization
  • Crew recognition program with incredible rewards
  • Strong core values aligned with our company vision
  • Learning and development opportunities
  • Discounts at all Oak Bay Marine Group locations
  • Ample free vehicle & bike parking
  • An amazing view at every location!

From crew jobs to management careers, we offer a variety of fulfilling roles. Read through our online job descriptions below for more information about our network's exciting opportunities.

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Current Job Openings

Marina AttendantOak Bay Marina

Join the Oak Bay Marina team and help us connect people to the wonder of the ocean by providing unforgettable guest experiences in a spectacular oceanfront setting!

With a gift shop featuring locally sourced products & an onsite eatery with a sunny oceanside patio (offering our staff special discounts!), and some of friendliest staff in the business, our marina is the ideal spot for any who loves nature and being on the water to build on their existing customer service skill set!

We are looking for Marina Attendant to join our crew!

What we have to offer:

  • Employee Benefits program
  • A great recognition program with positive feedback and incentives
  • Discounts at all Oak Bay Marine Group locations
  • Amazing annual staff party
  • Ample free vehicle & bike parking
  • Learning and development opportunities
  • Staff referral bonuses
  • An amazing view at every location!

Who are we looking for (and who can you expect to be working alongside?)

  • People who are passionate about people – we want individuals who strive to provide those unforgettable guest experiences
  • People who are passionate about outdoor tourism
  • People who thrive in a fast-paced, dynamic team environment

Apply today! Email your resume to [email protected]

OVERVIEW: Supports the Assistant Manager and General Manager in day-to-day operations of the Marina including contracted and guest moorage, retail inventory and merchandising, fuel calls, and maintenance of physical plant and grounds. This position’s responsibilities include (but are not limited to) the following:

ACCOUNTABILITIES:

Primary Responsibilities:

  • Provide exceptional ‘Yes I Can’ service and demonstrates a professional attitude at all times.
  • Communicate effectively with all team members.
  • Greet moorage customers and guests as they enter and make them feel welcome, assisting with vessel docking and processing nightly moorage fees.
  • Selling fuel, chandlery, and gift shop items.
  • Restocking shelves and displays daily.
  • Participating in quarterly inventory counts.
  • Ensuring washrooms and showers are cleaned on a twice daily basis.
  • Removing garbage from all garbage drop-off bins.
  • Removing garbage, debris and weeds from parking lot.
  • Transferring gift shop and fuel dock recycling to the main recycling depot.
  • Watering the potted plants and flowers around the exterior of the marina.
  • Painting the Fuel Dock and the exterior as required.
  • Assisting the maintenance and cleaning crews as requested.
  • Completing moorage, hydro, and fuel transactions.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Support our Yes I Can Core Values.
  • Comply with all policies, procedures and regulations including the OBMG employee Handbook.
  • Ensure safety, sanitation and cleanliness at all times.
  • Work in a cost efficient and safe manner at all times.
  • Operate and maintain equipment to standard while treating company property with care and respect.

Secondary Responsibilities:

  • Attend any regularly scheduled crew meetings.
  • Work within a team environment to deliver service from all positions at Oak Bay Marina as may be required.
  • Perform other duties as assigned by management.

JOB REQUIREMENTS:

Education and Technical Skills:

  • Pleasure Craft Operator Card preferred
  • Knowledge of marine operations and/or boating experience is required.
  • Occupational First Aid and CPR is an asset.
  • Knowledge of Microsoft Word and Excel.
  • Basic cash handling skills.

Experience:

  • Experience providing exceptional customer service.
  • Previous marina work experience is considered an asset.

Behavioral Competencies:

  • Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
  • Service Excellence, "Yes I Can" attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying "no" without offering alternatives.
  • Relationship Building: is working to build or maintain relationships, networks or contacts.
  • Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  • Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  • Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
  • Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  • Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
  • Business Perspective: indicates the ability to understand the business implication of decisions.

Physical Requirements:

  • Ability to walk and stand for extended periods.
  • Ability to work outside in all weather conditions.
  • Ability to bend and stand for extended periods.
  • Ability to lift up to 50 lbs.
Administrative CoordinatorOak Bay Marine Group, Victoria Office

Oak Bay Marine Group is looking for an Administrative Coordinator to provide administrative support primarily to the Victoria office. The position requires the individual to be proactive, self-motivated and proficient in MS Office. Added duties will include office and accounting tasks for the Victoria Office. The successful individual will have strong interpersonal and communication skills, be proactive and self-motivated, demonstrate a high degree of judgment, diplomacy, and strong organizational and administrative abilities.

We’re looking for someone with 3+ years of customer service or administrative experience, strong written and oral communication skills, well organized with high attention to detail and who is able to multi-task in a busy setting. This individual needs to be self-motivated and able to meet tight deadlines.

Submit your resume and cover letter to [email protected]

 

ACCOUNTABILITIES:

Office Coordination:

  • Professionally receiving, redirecting, communicating and interacting, in person, by mail, or via telephone or email, with both prospective and current customers, crew members, business partners, and couriers/suppliers to maintain company reputation and strong professional relationships.
  • Managing Oak Bay Marina Complex Key/Alarm System assignments, ensuring new staff receive required key and alarm code as needed and ensuring the timely removal from the alarm system and return of assigned key by former staff as required.
  • Maintaining and updating OBMG’s electronic address book and internal manager and operations phone lists, distributing them to appropriate employees as required.
  • Maintaining the cleanliness and presentation of the Board Room and coordinating the availability schedule.
  • Maintaining file systems (both cloud-based and physical) in a highly organized and confidential manner.
  • Ordering office supplies and equipment for the Victoria Office, as well as name tags and uniforms for the marina operations, ensuring that the best possible prices are attained in order to stay within budget allowances.
  • Overseeing lease and license agreements for all equipment at Victoria Office.
  • Complying with all policies, procedures and regulations, including the OBMG Crew Handbook.

Administrative Duties:

  • Providing administrative support to the CEO, CFO, Director of Operations & Asset Management, Marketing Manager and the Accounting Department as required, including word processing, drafting correspondence, distributing information, formulating spreadsheets, filing, photocopying, faxing, and creating & maintaining databases as requested. Supporting the management of meeting schedules, keeping the shared calendars up to date, and coordinating with the schedules of members of the Leadership Team and key contacts when required.
  • Coordinating and responding to donation and sponsorship requests, including gift certificates, as well as all philanthropic activities in conjunction with the CEO.
  • Co-Chairing OBMG’s Health & Safety Committee with support from the HR Administrator, and ensuring timely and accurate completion of Incident Reports.
  • Coordinating the “Yes I Can” crew recognition program to ensure the timely distribution of letters and pins and/or additional prizing.
  • Coordinating the planning of events, meetings and space requirements, including distribution of agendas and meeting packages, preparation of PPT, meeting materials, catering, and cleaning as required.
  • Planning travel arrangements (flights/hotels) for OBMG management and winners of the annual “Yes I Can” award.
  • Completing the CEO’s expense and mileage report and reconciling the CEO's credit card statements and charges.
  • Preparing the Daily Revenue Report and mailing supplier cheques.
  • Creating and distributing information packages for Board of Directors and Shareholder meetings, as well as drafting and circulating minutes of these meetings.
  • Updating and maintaining the policy and procedures manuals and online resources, ensuring it contains the most up-to-date materials.
  • Assisting with the distribution of announcements to staff.
  • Other duties as requested.

JOB REQUIREMENTS:

  • Certificate in Business or Office Administration, or an equivalent combination of education and experience.
  • A minimum of 3+ years’ administrative or customer service experience, ideally in a hospitality environment.
  • Excellent knowledge and a high level of competency with Microsoft Office and its components including Outlook, Word, Excel, and PowerPoint.
  • Excellent organizational and time management skills with the ability to organize workload based on deadlines, priority and/or urgency.
  • Experience managing oneself independently while working with integrity in a fast-paced, confidential environment.
  • Willingness to learn and apply knowledge.
  • Strong attention to detail.

CORE Values:

‘Yes I Can’ is

    • Passion for Service
    • Enthusiastic Teamwork
    • Dedication to Greatness
    • Respect for our Crew, Community and the Ocean

Behavioral Competencies:

  • Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
  • Service Excellence, “Yes I Can” attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.
  • Relationship Building: is working to build or maintain relationships, networks or contacts.
  • Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  • Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  • Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action
    through proper pathways to address the problems or opportunities.
  • Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  • Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
  • Business Perspective: indicates the ability to understand the business implication of decisions.
RV AttendantPedder Bay RV Resort & Marina

Pedder Bay RV Resort & Marina is looking for new crew members to join our team!

RV Resort Attendant

With a sunny licensed Oceanside patio, a fleet of rental boats & kayaks that staff are able to take advantage of, one of the best RV resorts on Vancouver Island, and some of friendliest staff in the business, our marina and RV resort are the ideal spot for any who loves nature and being on the water to build on their existing customer service skill set!

Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing an unforgettable experience in a spectacular oceanfront setting!

Apply today! Email your resume to [email protected]

What we have to offer:

  • Employee Benefits program
  • A great recognition program with positive feedback and incentives
  • Discounts at all Oak Bay Marine Group locations
  • Amazing annual staff party
  • Ample free vehicle & bike parking
  • Learning and development opportunities
  • Staff referral bonuses
  • An amazing view at every location!

We are looking for individuals who are passionate about people and outdoor tourism and who thrive in a fast-paced, dynamic team environment.

JOB OVERVIEW:

The RV Resort Attendant is responsible for providing excellent customer service and ensuring RV guest expectations are met and exceeded for the RV resort.  This position’s responsibilities include (but are not limited to) the following:

ACCOUNTABILITIES:

Primary Responsibilities:

  • Provide exceptional ‘Yes I Can’ service and demonstrates a professional attitude at all times.
  • Communicate effectively with all team members.
  • Assist RV Host to ensure RV resort grounds, buildings, sites, roads and facilities are well maintained and operate efficiently.
  • Cleaning and maintenance of onsite washroom facilities.
  • Remove garbage, debris and weeds from parking lot and RV resort grounds.
  • Perform RV Resort security in a non-confrontational manner as required.
  • Assist the maintenance and cleaning crews as requested.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Comply with all policies, procedures and regulations including the OBMG employee Handbook.
  • Ensure safety, sanitation and cleanliness at all times.
  • Work in a cost efficient and safe manner at all times.
  • Operate and maintain equipment to standard while treating company property with care and respect.

Secondary Responsibilities:

  • Attend any regularly scheduled crew meetings.
  • Work within a team environment to deliver service from all positions at Pedder Bay RV Resort & Marina as may be required.
  • Perform other duties as assigned by management.

JOB REQUIREMENTS:

Education and Technical Skills:

  • Emergency First Aid and CPR is an asset.
  • Bondable.

Experience:

  • Experience in customer service is an asset.
  • Previous RV Resort work experience is an asset.

Behavioral Competencies:

  • Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
  • Service Excellence, ‘Yes I Can’ attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.
  • Relationship Building: is working to build or maintain relationships, networks or contacts.
  • Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  • Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  • Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
  • Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  • Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
  • Business Perspective: indicates the ability to understand the business implication of decisions.

Physical Requirements:

  • Ability to walk for extended periods.
  • Ability to work outside in all weather conditions.
  • Ability to lift up to 50 lbs.
  • Ability to bend.
Guest Services AttendantPedder Bay RV Resort & Marina

Pedder Bay RV Resort & Marina is looking for new crew members to join our team!

Available positions:

  •  Guest Services Attendant 

With a sunny licensed Oceanside patio, a fleet of rental boats & kayaks that staff are able to take advantage of, one of the best RV resorts on Vancouver Island, and some of the friendliest staff in the business, our marina and RV resort are the ideal spot for any who loves nature and being on the water to build on their existing customer service skill set!

Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing an unforgettable experience in a spectacular oceanfront setting!

Apply today! Email your resume to [email protected]

What we have to offer:

  • Employee Benefits program
  • A great recognition program with positive feedback and incentives
  • Discounts at all Oak Bay Marine Group locations
  • Amazing annual staff party
  • Ample free vehicle & bike parking
  • Learning and development opportunities
  • Staff referral bonuses
  • An amazing view at every location!

We are looking for individuals who are passionate about people and outdoor tourism and who thrive in a fast-paced, dynamic team environment.

The Guest Services Attendant position effectively and efficiently delivers outstanding guest experiences in a safe and secure, best-in-class environment. This position will demonstrate the ‘Yes I Can’ service standards and Core Values, providing support for contracted and guest moorage, fuel, rental boats, RV check-in/out, retail, and food & beverage sales.

ACCOUNTABILITIES:

Primary Responsibilities:

  • Provide exceptional customer service by supporting and demonstrating the ‘Yes I Can’ Core Values and demonstrate a professional attitude at all times.
  • Resolve customer concerns or problems quickly, efficiently, and courteously.
  • Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.
  • Greet customers as they arrive and make them feel welcome, assisting with food and beverage or supply requirements, processing of annual or nightly moorage/RV fees, fuel, hydro, vessel/RV docking/parking and departure, or other services as required.
  • Maximize moorage/RV revenues by managing transient moorage/RV sites and keeping waiting lists up to date.
  • Ensure the ongoing care and maintenance of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew and work in a cost efficient and safe manner at all times.
  • Operate and maintain all facilities and equipment to safety standards, treating company property with care and respect, utilizing environmentally sound practices and secured safely when required, treating all company property with care and respect.
  • Comply with all policies, procedures and regulations, including the OBMG employee Handbook.
  • Assist with maintaining and restocking product and supply inventories, cleaning washrooms and showers on a twice daily basis, removing/emptying garbage bins, debris and ensuring safety, sanitation and cleanliness at all times.

Secondary Responsibilities:

  • Attend any regularly scheduled crew meetings.
  • Work enthusiastically within a team environment to deliver service from all positions at Oak Bay Marina as may be required.
  • Participate in quarterly inventory counts.
  • Perform other duties as assigned.

JOB REQUIREMENTS:

Education and Technical Skills:

  • Food Safe Level 1 is required.
  • Serving it Right is required.
  • Superhost Certification for customer service excellence is recommended.
  • Occupational First Aid and CPR Level 1 or equivalent is an asset.
  • Knowledge of Microsoft Word and Excel.
  • Strong organizational skills are required in a fast-paced, high-volume environment.

Experience:

  • Experience providing exceptional customer service.
  • Post-secondary education or equivalent experience in hospitality or related business experience is an asset.
  • Basic cash handling skills.
  • Work experience in a marina, hospitality or recreational environment is an asset.

CORE Values:

  • ‘Yes I Can’ is
    • Passion for Service
    • Enthusiastic Teamwork
    • Dedication to Greatness
    • Respect for our Crew, Community and the Ocean

Behavioral Competencies:

  • Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
  • Service Excellence, ‘Yes I Can’ attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.
  • Relationship Building: is working to build or maintain relationships, networks or contacts.
  • Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  • Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  • Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
  • Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  • Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
  • Business Perspective: indicates the ability to understand the business implication of decisions.

Physical Requirements

  • The ability to bend and stand for extended periods.
  • The ability to lift up to 50 pounds.
RV Host Seasonal Contract – 5 month contract starting May, 2024 Pedder Bay RV Resort & Marina

Pedder Bay RV Resort & Marina is looking for new crew members to join our team!

Available positions:

  •  RV Host (5 month Contract)

With a sunny licensed Oceanside patio, a fleet of rental boats & kayaks that staff are able to take advantage of, one of the best RV resorts on Vancouver Island, and some of the friendliest staff in the business, our marina and RV resort are the ideal spot for any who loves nature and being on the water to build on their existing customer service skill set!

Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing an unforgettable experience in a spectacular oceanfront setting!

Apply today! Email your resume to [email protected]

The RV Host(s) is responsible for supporting the Operations Manager by ensuring RV guests are provided with a welcoming point of contact. The Host will ensure guest expectations are met and exceeded for the RV Resort; by maintaining the experience and maintenance of the resort to the highest standards.  The Host will live on-site and be a daily presence and is expected to ensure the safety and security of the RV Resort and the Resort is ‘guest ready’ at all times. In this position, the Host will be available for guests needs and emergencies outside of office operating hours. This position’s responsibilities include (but are not limited to) the following:

 ACCOUNTABILITIES:

Primary Responsibilities:

  • Provide exceptional ‘Yes I Can’ service aligned with and demonstrating an approachable and professional presentation at all times, reflective of OBMG’s Core Values.
  • Greet guests arriving to Resort and provide first class welcome experience, acting as an ambassador and sales person for Pedder Bay RV Resort & Marina.
  • Ensure the Resort Rules & regulations are followed at all times fostering a comfortable and safe environment for all guests.
  • Provide after hours service and emergency response outside of regular office hours, maintaining detailed and accurate records of any security or safety incident.
  • Complete routine ‘walk-arounds’ (throughout the day and evening) of the RV Resort to enhance customer relations and identify and reduce any potential risk or problems, working in partnership with the Operations Manager.
  • Provide the opportunity for guest satisfaction and revenue generation through after-hours sales of specified products.
  • Manage any cash handling, receipt writing and sale reconciliation, maintaining accurate and detailed records on a daily basis.
  • Communicate effectively with all team members; work closely with all crew to communicate guest needs effectively and efficiently.
  • Work closely with the Operations Manager to ensure guest service levels are maintained to a standard of excellence that consistently surpasses guest’s expectations and encourages return bookings.
  • Resolve guest problems quickly, efficiently, and courteously, and de-escalate issues effectively.
  • Comply with all policies, procedures and regulatory requirements, including the OBMG employee Handbook, aligning with our standards and policies is imperative.

Secondary Responsibilities:

  • Ensure RV Resort grounds, buildings, sites, roads and facilities are well maintained and operate efficiently by communicating effectively with Operations Manager and performing some duties as required.
  • Ensure high level of cleanliness and sanitation is maintained throughout the RV resort, reporting deficiencies to Operations Manager and performing custodial duties outside of regular business hours.
  • Operate and maintain facilities and equipment to a high standard while treating company property with care and respect.
  • Safely operate resort vehicles (golf cart, company truck, gator).
  • Make and adjust guest reservations in Campspot Reservations Software.
  • Perform additional duties as discussed with Operations Manager.

JOB REQUIREMENTS:

Education and Technical Skills:

  • Knowledge of emergency response procedures, ideally with a first aid certification or experience as a First Responder
  • Excellent communication and conflict resolution skills
  • Aptitude with tools and understanding of general maintenance
  • Knowledge of grounds maintenance including gardening, weed eating, grass cutting
  • Proficient in MS Office Suite and experience with a reservations system
  • Bilingual is an asset
  • Driver’s Abstract and police record check required

Experience:

  • Previous experience in resort or property management is required, ideally in a hospitality or tourism environment
  • Experience with RV’ing
  • Self-motivated and physically fit for job duties (able to lift 50lbs and stand/walk for long periods of time)
  • Demonstrated customer service skills
  • Previous experience in a supervisory role is an asset.

CORE Values:

  • ‘Yes I Can’ is
    • Passion for Service
    • Enthusiastic Teamwork
    • Dedication to Greatness
    • Respect for our Crew, Community and the Ocean

Behavioral Competencies:

  • Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
  • Service Excellence, ‘Yes I Can’ attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.
  • Relationship Building: is working to build or maintain relationships, networks or contacts.
  • Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  • Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  • Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
  • Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  • Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
  • Business Perspective: indicates the ability to understand the business implication of decisions.

Physical Requirements:

  • The ability to stand and walk for extended periods
  • The ability to work outside in all weather conditions
  • The ability to lift up to 50 pounds
  • The ability to bend

Current Job Openings

Marina AttendantOak Bay Marina

Join the Oak Bay Marina team and help us connect people to the wonder of the ocean by providing unforgettable guest experiences in a spectacular oceanfront setting!

With a gift shop featuring locally sourced products & an onsite eatery with a sunny oceanside patio (offering our staff special discounts!), and some of friendliest staff in the business, our marina is the ideal spot for any who loves nature and being on the water to build on their existing customer service skill set!

We are looking for Marina Attendant to join our crew!

What we have to offer:

  • Employee Benefits program
  • A great recognition program with positive feedback and incentives
  • Discounts at all Oak Bay Marine Group locations
  • Amazing annual staff party
  • Ample free vehicle & bike parking
  • Learning and development opportunities
  • Staff referral bonuses
  • An amazing view at every location!

Who are we looking for (and who can you expect to be working alongside?)

  • People who are passionate about people – we want individuals who strive to provide those unforgettable guest experiences
  • People who are passionate about outdoor tourism
  • People who thrive in a fast-paced, dynamic team environment

Apply today! Email your resume to [email protected]

OVERVIEW: Supports the Assistant Manager and General Manager in day-to-day operations of the Marina including contracted and guest moorage, retail inventory and merchandising, fuel calls, and maintenance of physical plant and grounds. This position’s responsibilities include (but are not limited to) the following:

ACCOUNTABILITIES:

Primary Responsibilities:

  • Provide exceptional ‘Yes I Can’ service and demonstrates a professional attitude at all times.
  • Communicate effectively with all team members.
  • Greet moorage customers and guests as they enter and make them feel welcome, assisting with vessel docking and processing nightly moorage fees.
  • Selling fuel, chandlery, and gift shop items.
  • Restocking shelves and displays daily.
  • Participating in quarterly inventory counts.
  • Ensuring washrooms and showers are cleaned on a twice daily basis.
  • Removing garbage from all garbage drop-off bins.
  • Removing garbage, debris and weeds from parking lot.
  • Transferring gift shop and fuel dock recycling to the main recycling depot.
  • Watering the potted plants and flowers around the exterior of the marina.
  • Painting the Fuel Dock and the exterior as required.
  • Assisting the maintenance and cleaning crews as requested.
  • Completing moorage, hydro, and fuel transactions.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Support our Yes I Can Core Values.
  • Comply with all policies, procedures and regulations including the OBMG employee Handbook.
  • Ensure safety, sanitation and cleanliness at all times.
  • Work in a cost efficient and safe manner at all times.
  • Operate and maintain equipment to standard while treating company property with care and respect.

Secondary Responsibilities:

  • Attend any regularly scheduled crew meetings.
  • Work within a team environment to deliver service from all positions at Oak Bay Marina as may be required.
  • Perform other duties as assigned by management.

JOB REQUIREMENTS:

Education and Technical Skills:

  • Pleasure Craft Operator Card preferred
  • Knowledge of marine operations and/or boating experience is required.
  • Occupational First Aid and CPR is an asset.
  • Knowledge of Microsoft Word and Excel.
  • Basic cash handling skills.

Experience:

  • Experience providing exceptional customer service.
  • Previous marina work experience is considered an asset.

Behavioral Competencies:

  • Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
  • Service Excellence, "Yes I Can" attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying "no" without offering alternatives.
  • Relationship Building: is working to build or maintain relationships, networks or contacts.
  • Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  • Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  • Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
  • Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  • Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
  • Business Perspective: indicates the ability to understand the business implication of decisions.

Physical Requirements:

  • Ability to walk and stand for extended periods.
  • Ability to work outside in all weather conditions.
  • Ability to bend and stand for extended periods.
  • Ability to lift up to 50 lbs.
Administrative CoordinatorOak Bay Marine Group, Victoria Office

Oak Bay Marine Group is looking for an Administrative Coordinator to provide administrative support primarily to the Victoria office. The position requires the individual to be proactive, self-motivated and proficient in MS Office. Added duties will include office and accounting tasks for the Victoria Office. The successful individual will have strong interpersonal and communication skills, be proactive and self-motivated, demonstrate a high degree of judgment, diplomacy, and strong organizational and administrative abilities.

We’re looking for someone with 3+ years of customer service or administrative experience, strong written and oral communication skills, well organized with high attention to detail and who is able to multi-task in a busy setting. This individual needs to be self-motivated and able to meet tight deadlines.

Submit your resume and cover letter to [email protected]

 

ACCOUNTABILITIES:

Office Coordination:

  • Professionally receiving, redirecting, communicating and interacting, in person, by mail, or via telephone or email, with both prospective and current customers, crew members, business partners, and couriers/suppliers to maintain company reputation and strong professional relationships.
  • Managing Oak Bay Marina Complex Key/Alarm System assignments, ensuring new staff receive required key and alarm code as needed and ensuring the timely removal from the alarm system and return of assigned key by former staff as required.
  • Maintaining and updating OBMG’s electronic address book and internal manager and operations phone lists, distributing them to appropriate employees as required.
  • Maintaining the cleanliness and presentation of the Board Room and coordinating the availability schedule.
  • Maintaining file systems (both cloud-based and physical) in a highly organized and confidential manner.
  • Ordering office supplies and equipment for the Victoria Office, as well as name tags and uniforms for the marina operations, ensuring that the best possible prices are attained in order to stay within budget allowances.
  • Overseeing lease and license agreements for all equipment at Victoria Office.
  • Complying with all policies, procedures and regulations, including the OBMG Crew Handbook.

Administrative Duties:

  • Providing administrative support to the CEO, CFO, Director of Operations & Asset Management, Marketing Manager and the Accounting Department as required, including word processing, drafting correspondence, distributing information, formulating spreadsheets, filing, photocopying, faxing, and creating & maintaining databases as requested. Supporting the management of meeting schedules, keeping the shared calendars up to date, and coordinating with the schedules of members of the Leadership Team and key contacts when required.
  • Coordinating and responding to donation and sponsorship requests, including gift certificates, as well as all philanthropic activities in conjunction with the CEO.
  • Co-Chairing OBMG’s Health & Safety Committee with support from the HR Administrator, and ensuring timely and accurate completion of Incident Reports.
  • Coordinating the “Yes I Can” crew recognition program to ensure the timely distribution of letters and pins and/or additional prizing.
  • Coordinating the planning of events, meetings and space requirements, including distribution of agendas and meeting packages, preparation of PPT, meeting materials, catering, and cleaning as required.
  • Planning travel arrangements (flights/hotels) for OBMG management and winners of the annual “Yes I Can” award.
  • Completing the CEO’s expense and mileage report and reconciling the CEO's credit card statements and charges.
  • Preparing the Daily Revenue Report and mailing supplier cheques.
  • Creating and distributing information packages for Board of Directors and Shareholder meetings, as well as drafting and circulating minutes of these meetings.
  • Updating and maintaining the policy and procedures manuals and online resources, ensuring it contains the most up-to-date materials.
  • Assisting with the distribution of announcements to staff.
  • Other duties as requested.

JOB REQUIREMENTS:

  • Certificate in Business or Office Administration, or an equivalent combination of education and experience.
  • A minimum of 3+ years’ administrative or customer service experience, ideally in a hospitality environment.
  • Excellent knowledge and a high level of competency with Microsoft Office and its components including Outlook, Word, Excel, and PowerPoint.
  • Excellent organizational and time management skills with the ability to organize workload based on deadlines, priority and/or urgency.
  • Experience managing oneself independently while working with integrity in a fast-paced, confidential environment.
  • Willingness to learn and apply knowledge.
  • Strong attention to detail.

CORE Values:

‘Yes I Can’ is

    • Passion for Service
    • Enthusiastic Teamwork
    • Dedication to Greatness
    • Respect for our Crew, Community and the Ocean

Behavioral Competencies:

  • Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
  • Service Excellence, “Yes I Can” attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.
  • Relationship Building: is working to build or maintain relationships, networks or contacts.
  • Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  • Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  • Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action
    through proper pathways to address the problems or opportunities.
  • Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  • Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
  • Business Perspective: indicates the ability to understand the business implication of decisions.
RV AttendantPedder Bay RV Resort & Marina

Pedder Bay RV Resort & Marina is looking for new crew members to join our team!

RV Resort Attendant

With a sunny licensed Oceanside patio, a fleet of rental boats & kayaks that staff are able to take advantage of, one of the best RV resorts on Vancouver Island, and some of friendliest staff in the business, our marina and RV resort are the ideal spot for any who loves nature and being on the water to build on their existing customer service skill set!

Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing an unforgettable experience in a spectacular oceanfront setting!

Apply today! Email your resume to [email protected]

What we have to offer:

  • Employee Benefits program
  • A great recognition program with positive feedback and incentives
  • Discounts at all Oak Bay Marine Group locations
  • Amazing annual staff party
  • Ample free vehicle & bike parking
  • Learning and development opportunities
  • Staff referral bonuses
  • An amazing view at every location!

We are looking for individuals who are passionate about people and outdoor tourism and who thrive in a fast-paced, dynamic team environment.

JOB OVERVIEW:

The RV Resort Attendant is responsible for providing excellent customer service and ensuring RV guest expectations are met and exceeded for the RV resort.  This position’s responsibilities include (but are not limited to) the following:

ACCOUNTABILITIES:

Primary Responsibilities:

  • Provide exceptional ‘Yes I Can’ service and demonstrates a professional attitude at all times.
  • Communicate effectively with all team members.
  • Assist RV Host to ensure RV resort grounds, buildings, sites, roads and facilities are well maintained and operate efficiently.
  • Cleaning and maintenance of onsite washroom facilities.
  • Remove garbage, debris and weeds from parking lot and RV resort grounds.
  • Perform RV Resort security in a non-confrontational manner as required.
  • Assist the maintenance and cleaning crews as requested.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Comply with all policies, procedures and regulations including the OBMG employee Handbook.
  • Ensure safety, sanitation and cleanliness at all times.
  • Work in a cost efficient and safe manner at all times.
  • Operate and maintain equipment to standard while treating company property with care and respect.

Secondary Responsibilities:

  • Attend any regularly scheduled crew meetings.
  • Work within a team environment to deliver service from all positions at Pedder Bay RV Resort & Marina as may be required.
  • Perform other duties as assigned by management.

JOB REQUIREMENTS:

Education and Technical Skills:

  • Emergency First Aid and CPR is an asset.
  • Bondable.

Experience:

  • Experience in customer service is an asset.
  • Previous RV Resort work experience is an asset.

Behavioral Competencies:

  • Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
  • Service Excellence, ‘Yes I Can’ attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.
  • Relationship Building: is working to build or maintain relationships, networks or contacts.
  • Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  • Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  • Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
  • Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  • Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
  • Business Perspective: indicates the ability to understand the business implication of decisions.

Physical Requirements:

  • Ability to walk for extended periods.
  • Ability to work outside in all weather conditions.
  • Ability to lift up to 50 lbs.
  • Ability to bend.
Guest Services AttendantPedder Bay RV Resort & Marina

Pedder Bay RV Resort & Marina is looking for new crew members to join our team!

Available positions:

  •  Guest Services Attendant 

With a sunny licensed Oceanside patio, a fleet of rental boats & kayaks that staff are able to take advantage of, one of the best RV resorts on Vancouver Island, and some of the friendliest staff in the business, our marina and RV resort are the ideal spot for any who loves nature and being on the water to build on their existing customer service skill set!

Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing an unforgettable experience in a spectacular oceanfront setting!

Apply today! Email your resume to [email protected]

What we have to offer:

  • Employee Benefits program
  • A great recognition program with positive feedback and incentives
  • Discounts at all Oak Bay Marine Group locations
  • Amazing annual staff party
  • Ample free vehicle & bike parking
  • Learning and development opportunities
  • Staff referral bonuses
  • An amazing view at every location!

We are looking for individuals who are passionate about people and outdoor tourism and who thrive in a fast-paced, dynamic team environment.

The Guest Services Attendant position effectively and efficiently delivers outstanding guest experiences in a safe and secure, best-in-class environment. This position will demonstrate the ‘Yes I Can’ service standards and Core Values, providing support for contracted and guest moorage, fuel, rental boats, RV check-in/out, retail, and food & beverage sales.

ACCOUNTABILITIES:

Primary Responsibilities:

  • Provide exceptional customer service by supporting and demonstrating the ‘Yes I Can’ Core Values and demonstrate a professional attitude at all times.
  • Resolve customer concerns or problems quickly, efficiently, and courteously.
  • Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.
  • Greet customers as they arrive and make them feel welcome, assisting with food and beverage or supply requirements, processing of annual or nightly moorage/RV fees, fuel, hydro, vessel/RV docking/parking and departure, or other services as required.
  • Maximize moorage/RV revenues by managing transient moorage/RV sites and keeping waiting lists up to date.
  • Ensure the ongoing care and maintenance of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew and work in a cost efficient and safe manner at all times.
  • Operate and maintain all facilities and equipment to safety standards, treating company property with care and respect, utilizing environmentally sound practices and secured safely when required, treating all company property with care and respect.
  • Comply with all policies, procedures and regulations, including the OBMG employee Handbook.
  • Assist with maintaining and restocking product and supply inventories, cleaning washrooms and showers on a twice daily basis, removing/emptying garbage bins, debris and ensuring safety, sanitation and cleanliness at all times.

Secondary Responsibilities:

  • Attend any regularly scheduled crew meetings.
  • Work enthusiastically within a team environment to deliver service from all positions at Oak Bay Marina as may be required.
  • Participate in quarterly inventory counts.
  • Perform other duties as assigned.

JOB REQUIREMENTS:

Education and Technical Skills:

  • Food Safe Level 1 is required.
  • Serving it Right is required.
  • Superhost Certification for customer service excellence is recommended.
  • Occupational First Aid and CPR Level 1 or equivalent is an asset.
  • Knowledge of Microsoft Word and Excel.
  • Strong organizational skills are required in a fast-paced, high-volume environment.

Experience:

  • Experience providing exceptional customer service.
  • Post-secondary education or equivalent experience in hospitality or related business experience is an asset.
  • Basic cash handling skills.
  • Work experience in a marina, hospitality or recreational environment is an asset.

CORE Values:

  • ‘Yes I Can’ is
    • Passion for Service
    • Enthusiastic Teamwork
    • Dedication to Greatness
    • Respect for our Crew, Community and the Ocean

Behavioral Competencies:

  • Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
  • Service Excellence, ‘Yes I Can’ attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.
  • Relationship Building: is working to build or maintain relationships, networks or contacts.
  • Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  • Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  • Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
  • Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  • Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
  • Business Perspective: indicates the ability to understand the business implication of decisions.

Physical Requirements

  • The ability to bend and stand for extended periods.
  • The ability to lift up to 50 pounds.
RV Host Seasonal Contract – 5 month contract starting May, 2024 Pedder Bay RV Resort & Marina

Pedder Bay RV Resort & Marina is looking for new crew members to join our team!

Available positions:

  •  RV Host (5 month Contract)

With a sunny licensed Oceanside patio, a fleet of rental boats & kayaks that staff are able to take advantage of, one of the best RV resorts on Vancouver Island, and some of the friendliest staff in the business, our marina and RV resort are the ideal spot for any who loves nature and being on the water to build on their existing customer service skill set!

Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing an unforgettable experience in a spectacular oceanfront setting!

Apply today! Email your resume to [email protected]

The RV Host(s) is responsible for supporting the Operations Manager by ensuring RV guests are provided with a welcoming point of contact. The Host will ensure guest expectations are met and exceeded for the RV Resort; by maintaining the experience and maintenance of the resort to the highest standards.  The Host will live on-site and be a daily presence and is expected to ensure the safety and security of the RV Resort and the Resort is ‘guest ready’ at all times. In this position, the Host will be available for guests needs and emergencies outside of office operating hours. This position’s responsibilities include (but are not limited to) the following:

 ACCOUNTABILITIES:

Primary Responsibilities:

  • Provide exceptional ‘Yes I Can’ service aligned with and demonstrating an approachable and professional presentation at all times, reflective of OBMG’s Core Values.
  • Greet guests arriving to Resort and provide first class welcome experience, acting as an ambassador and sales person for Pedder Bay RV Resort & Marina.
  • Ensure the Resort Rules & regulations are followed at all times fostering a comfortable and safe environment for all guests.
  • Provide after hours service and emergency response outside of regular office hours, maintaining detailed and accurate records of any security or safety incident.
  • Complete routine ‘walk-arounds’ (throughout the day and evening) of the RV Resort to enhance customer relations and identify and reduce any potential risk or problems, working in partnership with the Operations Manager.
  • Provide the opportunity for guest satisfaction and revenue generation through after-hours sales of specified products.
  • Manage any cash handling, receipt writing and sale reconciliation, maintaining accurate and detailed records on a daily basis.
  • Communicate effectively with all team members; work closely with all crew to communicate guest needs effectively and efficiently.
  • Work closely with the Operations Manager to ensure guest service levels are maintained to a standard of excellence that consistently surpasses guest’s expectations and encourages return bookings.
  • Resolve guest problems quickly, efficiently, and courteously, and de-escalate issues effectively.
  • Comply with all policies, procedures and regulatory requirements, including the OBMG employee Handbook, aligning with our standards and policies is imperative.

Secondary Responsibilities:

  • Ensure RV Resort grounds, buildings, sites, roads and facilities are well maintained and operate efficiently by communicating effectively with Operations Manager and performing some duties as required.
  • Ensure high level of cleanliness and sanitation is maintained throughout the RV resort, reporting deficiencies to Operations Manager and performing custodial duties outside of regular business hours.
  • Operate and maintain facilities and equipment to a high standard while treating company property with care and respect.
  • Safely operate resort vehicles (golf cart, company truck, gator).
  • Make and adjust guest reservations in Campspot Reservations Software.
  • Perform additional duties as discussed with Operations Manager.

JOB REQUIREMENTS:

Education and Technical Skills:

  • Knowledge of emergency response procedures, ideally with a first aid certification or experience as a First Responder
  • Excellent communication and conflict resolution skills
  • Aptitude with tools and understanding of general maintenance
  • Knowledge of grounds maintenance including gardening, weed eating, grass cutting
  • Proficient in MS Office Suite and experience with a reservations system
  • Bilingual is an asset
  • Driver’s Abstract and police record check required

Experience:

  • Previous experience in resort or property management is required, ideally in a hospitality or tourism environment
  • Experience with RV’ing
  • Self-motivated and physically fit for job duties (able to lift 50lbs and stand/walk for long periods of time)
  • Demonstrated customer service skills
  • Previous experience in a supervisory role is an asset.

CORE Values:

  • ‘Yes I Can’ is
    • Passion for Service
    • Enthusiastic Teamwork
    • Dedication to Greatness
    • Respect for our Crew, Community and the Ocean

Behavioral Competencies:

  • Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
  • Service Excellence, ‘Yes I Can’ attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.
  • Relationship Building: is working to build or maintain relationships, networks or contacts.
  • Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  • Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  • Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
  • Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  • Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
  • Business Perspective: indicates the ability to understand the business implication of decisions.

Physical Requirements:

  • The ability to stand and walk for extended periods
  • The ability to work outside in all weather conditions
  • The ability to lift up to 50 pounds
  • The ability to bend

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Pedder Bay Marina & RV ResortNorth Saanich MarinaOak Bay MarinaLadysmith Marina
We acknowledge and respect that the land on which we gather is the traditional territory of the Coast and Straits Salish Peoples. Specifically, we recognize the Lekwungen peoples known today as the Songhees and Esquimalt Nations whose historical relationship to the land continues to this day.
Oak Bay Marine Group
© 2024 Oak Bay Marine Group. All rights reserved.